Privacy Policy

Go Disha honours your privacy and we are aware of the need to guard all your personally identifiable information i.e. any and every information through which you can be identified, such as your name, address, and telephone number, that you share with us in course of your transactions with us. We acknowledge and respect your need to be aware of how information is being collected, used, disclosed, transferred and stored. When it comes to shielding your privacy on our websites we adhere to stringent standards. You can be rest assured that your privacy is our top priority.

We have thus developed this Privacy policy to acquaint all our patrons about our privacy related practices related to the collection, use and protection of your personal information during visit and use of our website or those websites linked to us.

For all-purposes, you can visit our website without letting us know your identity or disclosing any private information about yourself. We trail the IP address of the domains from which visitors view us and analyze this data for market trends and figures, but the anonymity of the individual user is maintained.

We routinely log generic information about the visitor’s computer’s connection to the Internet, this is called "session data", that is anonymous and not linked to any Personal Information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on the Website. Collecting session data helps us analyze such things as which items visitors are likely to click on most, the way visitors are clicking through the Website, number of visitors surfing the various pages on the Website, duration for which visitors are staying on the Website and the frequency of their visits. This helps us to diagnose problems with our servers and allows us to better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP), and the approximate geographic location of his or her point of connectivity.

In order to serve you better with customized information when you visit our site some of our web pages use "cookies". Cookies are identifiers which web sites send to the browser on your computer’s hard drive to smoothen your next visit to our site. They personalize your experience at our Website every time you visit us. However, your browser can be set to notify you whenever you are sent a cookie by us. After which you have the option of accepting it or not. Information collected by us is analyzed and used to improve our services to you.

You may be requested to tender personal information anytime you are in contact with Go Disha either directly or indirectly by way of a third party. With particular mention to third party NPII advertising, we use third-party service providers to hand out ads on behalf of us across the virtual world (Internet) and sometimes on our own official website. They may gather unidentified information about your visits to our website, and your interface with our products and services. Sometimes information about your visits to this and various other websites are also collected, targeting advertisements for merchandise and services. An industry standard technology called 'pixel tag' is used by most major websites to collect this anonymous information. In this process no restricted personal information is gathered or used. Such third parties do not come to know any personally identifying information like your name, phone number, address or email address. At all times you can prevent our third party service providers from using any anonymous information about you or choices made by you.

Personal Information means and includes all information that can be linked to a specific individual or to the identity any individual, such as name, address, mailing address, telephone number, e - mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be requested for and tendered by the customer while visiting or using the website.

In following circumstance we get any kind of personal information and that too if you choose to give it to us:

  • While making reservations or purchases from our website or through our customer service team -via phone, letter, email, fax or physically when you visit us at our stores or offices

  • While registering with us, or subscribing to our newsletter, by entering competitions, or sending us enquiries or registering for brand or product promotions

  • While taking part in surveys or providing us with feedback

  • While engaging with us in any online or offline event, endorsements, or on a page hosted by us on a third party platform or location

With particular indication to booking/e-commerce transactions, Go Disha collects the following crucial personal information from you:

  • Name

  • Phone Number

  • Address

  • Credit Card details

  • Date of birth in case of a child

  • E-mail address

  • A unique login name

  • Password and Password Validation

  • Banking details

Without the patron’s consent, Go Disha does not sell or trade upon any of the abovementioned information. In fact, the abovementioned information tendered by the users/customers/travelers is used for the following purposes:

  • For the purpose of reservation and booking services, name, address, phone number and age of the customer or traveler are shared with applicable service providers like the airlines, hotels, etc.

  • Sensitive information like Credit Card Details and Net Banking Details are generally gathered straight from the customer or traveler, by the payment gateways and banks and not by Go Disha. But in case we store or retain such information, they remain internal and are never given away or shared. However, they may be divulged to third parties like private/government security agencies, if there is a requirement of screening for fraudulent activities. Just for the purpose of processing applicable 'Cash Back & Discounts' and Charge Backs, these details are also shared with certain third parties

  • Particulars like Mobile number, e-mail address and postal address may be used for promotional and advertising purposes, but for the choice of the customer/user to "opt-out" of such use. If you desire not to share these details, you can still visit the Go Disha website. In such a case though, you may be unable to avail certain options, offers and services.

  • We may also use the personal information to develop our product offering, deliver better products, services, content and advertising.

  • We may use personal information to keep you updated on important notices and communications with respect to our products and services that you have availed or alterations in the terms, conditions and policies.

  • Personal information may also be used internally for research, analysis and auditing.

Go Disha will keep upgrading its security systems with advent and availability of new technology and make certain that its security procedures comply with present applicable policies and mandatory certifications.

If we change our privacy policy in future, it will be posted on our website and a new date from which it came into effect will be shown. One should go through and keep reviewing our privacy policies on a regular basis to make sure they understand our existing policies. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy.

Thank you for using Go Disha!